Case File & Inbox
Follow-ups
Follow-ups are created automatically from the workflow, can be filtered by deadline, priority, and caseworker, and can be reassigned within the team directly in the event of absence. Every completion is documented in an audit-proof way in the process history.
app.dep.lawFollow-ups are the safety net for complex matters – filterable by date, deadline, priority, and caseworker, documented in an audit-proof way, and fully integrable into workflows. Just as a detected deadline in the central inbox automatically triggers a timer event in the workflow, at DEPLAW the end of that chain is a finished follow-up – with priority and an assigned caseworker, with no one having to create it by hand.
No more manual initial entry
Instead of creating a follow-up by hand based on the case file, a workflow step takes care of it: as soon as a deadline is detected, the workflow calculates the date, sets the priority, and assigns the follow-up directly to a caseworker. Completion and subsequent steps can be triggered just as automatically – follow-ups are therefore a building block within complex workflow chains, not an isolated calendar entry.
Visible to the whole team
All open follow-ups can be filtered by date, deadline, priority, and responsible caseworker. This pays off especially in cases of absence: the follow-ups of colleagues who are sick or on vacation remain visible to the whole team and can be reassigned to another person with a single click – no deadline is lost as a result, even if the person originally responsible is unexpectedly unavailable.
Human review at the right point
Even though follow-ups can be created and completed fully automatically, human review remains built in at defined points – for example, before responding to an objection. Every action, whether triggered automatically or manually, is recorded in an auditable way in the process history and is therefore fully traceable for audits and internal control.
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Created automatically from the workflow
A workflow calculates the deadline and creates the follow-up on its own – including priority and assigned caseworker, with no manual initial entry at all.
Deadline calculated automatically · no manual entry
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Filterable by deadline, priority, caseworker
All open follow-ups can be filtered by date, deadline, priority, and responsible caseworker – for a quick overview across the whole team.
Date · deadline · priority · caseworker
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Cover without losing information
Follow-ups belonging to sick or absent colleagues remain visible to the whole team and can be reassigned to another person with a single click.
Visible team-wide · reassign with one click
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Audit-proof documentation
Every completion, postponement, and reassignment is recorded in an auditable way in the process history – fully traceable for internal control.
Auditable · fully traceable
Example · Follow-up from an objection
An objection comes in – the follow-up is created with no manual entry.
From the objection's arrival to the caseworker's decision, the same workflow runs: calculate the deadline, create the follow-up, set the priority, and require human review at the right point.
Seven deadlines, one overview
All open follow-ups. One view for the whole team.
Every follow-up shows the deadline, case number, opposing party, and responsible caseworker – filterable by urgency, so nothing surfaces only on the deadline itself.
Related Features
Pairs well with Follow-ups.
Case File & Inbox
Inbox
Instead of separate systems per channel: beA, email, fax and the online case file all run through the same inbox – with the same automation for every message.
Case File & Inbox
beA Interface
Incoming beA messages are classified automatically, and hundreds of submissions can be sent in the same step, each with its own delivery report.
Case File & Inbox
Online Case File
Clients see their case in real time, submit documents, and sign powers of attorney via touchscreen – entirely in the browser, with no separate case portal needed.