Under Settings → Statistics → Analytics by Practice Area, you generate a filtered report of case numbers by practice area. Unlike the overall dashboard, here you narrow things down specifically by user and origin.
The filters
| Filter | Meaning |
|---|---|
| Time range | Start and end date for which the report is generated. |
| User | restricts to a specific case handler/user. |
| Case origin | filters by the origin of the cases (e.g., channel/source). |
| Case origin partner | additionally filters by the referring partner. |
Generate report creates the analysis for the selected combination – ideal for, say, looking at the distribution of practice areas for a specific partner channel.