The Workflow Instance Elements tab in the settings makes the individual element executions of workflow instances viewable. This makes it easier to trace a process and troubleshoot it when a workflow doesn’t behave as expected.
Same colors as in the editor: green already completed, blue the current position. This lets you immediately see where an instance stands or gets stuck.
What you use it for
- Tracing which elements a particular instance has passed through, and in what order.
- Narrowing down where a problem occurred – complementing the incidents, which report the error itself.
How to narrow down an error
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Select the instance
Select the affected workflow instance – usually the one belonging to the case in question.
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Go through the elements
Follow the element executions in order. Wherever the chain breaks off or stalls is where the cause lies.
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Cross-check with incident & editor
Open the associated incident for the error message and check the element in the editor. There, the element information toggle displays the same figures graphically on the model.