Under Settings → User Account → My Stats you see your personal metrics dashboard: all cases and phone inquiries where you are the handler — over a time period you choose.
Choosing a time period
Start date and end date determine the period for which the report is generated. It considers all cases created within this period — the x-axis of the charts shows the creation date (not the time of acceptance or rejection).
The metrics
| Area | Values |
|---|---|
| Cases | Total, accepted, rejected, and closed cases. |
| Phone inquiries | Total, new, waiting, unreached, rejected, and ended phone inquiries. |
The charts
- Grouped by case status — distributes cases over the timeline by status (accepted / rejected / closed) as well as the phone inquiry statuses.
- Grouped by practice area — shows the same case numbers broken down by practice area.